Trauma-Informed Leadership: Supporting Staff, Strengthening Teams, and Building Psychologically Safe Services

THIS WORKSHOP IS ONLY AVAILABLE FOR SUPERVISORS, MANAGERS OR TEAM LEADS FOR HOUSING SERVICE PROGRAMS IN OTTAWA. YOU MUST HAVE AN ACCOUNT WITH CCBT OTTAWA.

Leadership within housing support programs extends far beyond supervision and operations. Leaders play a vital role in shaping workplace culture, supporting staff who are regularly exposed to trauma and crisis, and creating environments where both employees and the people they serve can feel safe, respected, and supported.

This practical and engaging workshop explores the core principles of trauma-informed care and how they can be applied not only in service delivery, but also in leadership, supervision, and organizational decision making. Participants will deepen their understanding of how trauma affects individuals, teams, and workplace dynamics, while learning to recognize the signs of trauma exposure, compassion fatigue, burnout, and secondary traumatic stress in both themselves and their staff.

Together, we will explore evidence-informed leadership practices that foster safety, trust, collaboration, choice, empowerment, and cultural humility, alongside practical strategies for strengthening psychological safety, peer support, reflective practice, and effective debriefing. Participants will leave with actionable tools to build a culture of collective care that supports staff well-being, enhances service quality, and creates more trauma-responsive organizations.